Privacy Policy

Funraising is owned and operated by Cedita Ltd, company number 08588677 whose registered address is Vanguard House, Merchants Quay, Salford, M50 3ST, hereafter "we", "Cedita" or "Funraising". This Privacy Policy describes the way in which we collect information on our websites funraising.uk and funraising.app (together the "Platform"). For the purposes of Data Protection Legislation, we are the data controller.

This Privacy Policy applies to all users of the Platform whether you are visiting the platform through a browser, via a mobile device or tablet, or through an app, whether you are a visitor to the Platform or have a registered account as either a Player or Fundraiser (together the "Visitor"). In this Privacy Policy we may refer to Visitors, Fundraisers and Players as "you".

We make every effort to safeguard your privacy and this policy explains the data processing we do and how we do it.

By using the Platform you consent to our collecting data about you, using it and contacting you in the ways described in this Privacy Policy.

What information do we collect and store?

We collect the following information when you use the Platform:

  1. information which you give us to register which may include your name, address, your email address and telephone number;
  2. information which you provide to us through your use of the Platform;
  3. your IP address and information about your browser when you visit the Platform;
  4. information which is collected through the use of cookies and similar technologies;
  5. information in relation to searches, websites you visit, and the Events you partake in through the Platform;
  6. information in relation to the purchases you make to support Fundraisers using the Platform;
  7. information in relation to the social networks you use to connect to the Platform;
  8. if you contact our support team, written details of the enquiry and its resolution;
  9. if the Platform or one of its components malfunctions, details of any request made / action performed, in order to help us diagnose and fix the issue;
  10. if you complete a survey, your answers;
  11. if you set up a Fundraiser account, profile or event, the details you provide when you set up your account and use the Platform to do so.

We store all of the information described above (and details of emails and notifications that we may send you) against your user identification number which we assign to you when you register with us on the Platform.

We may also receive information about you which is collected by our Fundraisers or affiliate networks in respect of the actions you perform on their websites and within their network. The collection of such information by third parties is governed by their privacy and cookie policies.

We do not collect nor store your financial information unless you are a Fundraiser, or winning Player and have asked for payouts to be paid via BACS, in which case we shall retain the relevant account details.

If you as a Player make a payment via credit or debit card, we do not store the credit or debit card details.

What do we use the information for?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances which describes the lawful basis for use:

  • Where we need to perform the contract we are about to enter in to or have entered in to with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have agreed to share your details with a Fundraiser and so they may contact you about their cause.

We want to give our users the best possible service and need key information to provide our fundraising service to you. Therefore, the main use of the information that we collect is to enable the core functioning of the Platform for you and other users.

In addition, we may use the information provided by you and the information we collect about your use of the Platform to offer you a more personalised service to enhance your fundraising efforts. To do this, we rely on our legitimate interests to provide you with the most effective Platform and fundraising service. This use of your information includes, but is not limited to, customising the offers that we send to you via email, SMS or other means, customising the look and feel of the Platform, customising fundraising tips and ideas that we share with you. You can opt-out of personalisation by setting the preferences in the 'Preferences' section of the 'My Account' area of the Platform. We may still send you offers and fundraising tips but we will no longer use your personal data to customise them.

We may use the data collected by us to contact you by telephone, e-mail, SMS or other means, to update you of new products, services, or changes to our service or your account. We will only advise you of products that we believe will be of interest to you and help raise funds for your selected organisation or charity. You can tell us to stop sending you communications information about you at any time by using the 'Preferences' section of the 'My Account' area or by sending an e-mail to  info@funraising.uk or clicking the 'unsubscribe' link within any of our marketing emails.

We may contact you by SMS in relation to the use of your account. However if you no longer wish to be contacted by SMS, please use the 'Preferences' section of the 'My Account' area.

We will also contact you if there are any important changes to your account or if we have any concerns in relation to your account, any of your information is at risk, if there is unusual activity in relation to your account or if we have queries or information regarding a specific purchase or event.

Information collected will also be used to improve the Platform, monitor how the Platform is being used, how it is performing, including detecting problems in its functioning.

We may use your information in an aggregated and anonymised form for analytic purposes, trend analysis and to inform how we evolve the Funraising service.

We take secure backups of information held in the Platform for disaster recovery purposes. These backups include information provided by you or collected by us as outlined in 'What information we collect' section of this policy.

Any personal information you provide to us will only be used by us, our agents and service providers, and will not be disclosed unless we are obliged or permitted to do so by law.

Other than as described below, we will not pass on your personal details to any third party without your permission.

What information do we share with third parties?

We may share your information with third parties in the following circumstances:

  1. Fundraiser Profile: Where you are a Fundraiser, we share your name along with certain information regarding your use of the Platform and how much money you have raised for the relevant Fundraiser account. We may also share how that money has been raised for example through different types of events.

    When you fundraise through event creation, the details of your event as well as any other information that you make public will be made available through the Platform.
  2. Fundraiser Event: We may share the information we have about you as a Player to Fundraisers when you participate in an event for the specific Fundraiser. The Fundraiser may go on to contact you about your Fundraising and/or send you further information relating to their news, appeals, future events within the Platform and promotions.
  3. Facebook: we may share your email address with Facebook to provide a login and registration service, they may send you targeted marketing communications through their site in order to help you use the Platform. Facebook may also use the email addresses to algorithmically assemble a group of members whose profiles indicate similar online behaviour to yours and these members may then be targeted with advertisements concerning our Platform and services. Please note, we take all necessary steps to ensure any information provided to Facebook is not accessible publicly through their site.
  4. Third Party Competitions: if Funraising operates a competition, it may do so in conjunction with third parties in which case details of what information and how it will be shared will be provided to you as part of the competition rules.
  5. Sale of Funraising: in relation to the sale of some or all of Funraising Platform, or its assets, to a third party, or as part of any business restructuring or reorganisation. In such circumstances we will take steps to notify you and to ensure your privacy rights continue to be protected.
  6. Law Enforcement Agencies: with law enforcement agencies (if we are required to do so by a court order or for the purposes of prevention of fraud or other crime).
  7. IT, Email & System Administration Service Providers: we may use a range of 3rd party services providers to run and administer our Platform. We ensure that all providers adhere to the same level of data protection as Funraising. For the purposes of Data Protection Legislation, these 3rd parties are data processors.

How do Fundraisers and their Events use data?

As stated above, unless you choose to be anonymous to Fundraisers when you donate or on whose behalf you fundraise, we will share your personal data with Fundraisers. When we pass your information to Fundraisers, they also become a controller with respect to such personal data. This means that they are responsible for their own compliance with data protection laws when they use your personal data, and all such use is subject to the Fundraisers' own privacy policy. We are not responsible for the Fundraisers' use of your personal data nor the Fundraiser's compliance with applicable laws.

If you wish to change your preferences for a Fundraiser to use your data (to contact you or otherwise), please contact the Fundraiser directly.

If you choose to opt out of receiving emails or other contact from the Fundraiser directly we will not be aware of that decision.

Lawful Basis for Sharing

In each of the instances where we may share data as set out above, the relevant lawful basis for processing is our legitimate interests. This sharing helps us to provide as more tailored service to you and other users and helps us to promote the Fundraisers registered on the Platform.

Data Retention Periods

We retain the data outlined in the above sections for the following time periods:

  • Where we collect data for the operation of our core fundraising service, we will retain that data for the entire period that you remain a supporter.
  • Where we collect data for the purposes of personalising our service for you, we will retain and process that data for the purpose of personalisation for the entire period that you remain a supporter.
  • Where we capture data about the Platform performance and usage, we will retain that data for the entire period that you remain a supporter.
  • We will retain data created for the purposes of diagnosing and resolving problems with the Platform for a period of 6 months.
  • We will use the information we collect to create aggregated and anonymised analytics and trend analysis and the applicable retention period set out above will apply to that anonymised data.
  • We retain secure copies of our data backups for a period of 6 months.

Cookies

We use cookies to help enhance and ease your use of the Platform. Cookies help us to recognise when you return to our site and identify which organisation or charity you wish to support.

Sharing Information on the Platform

We may share your first name and first initial of your name on the page of the Fundraiser or Event so other users can see it and the amount you have raised. We may also link the money you have raised to a specific Event that has taken place on the Platform. If you do not want us to do this, please use the 'My Account' section on the Platform to tell us you wish to remain anonymous.

If you choose to partake in an event for a Fundraiser with a credit or debit card, you can choose whether or not you want your name and/or donation amount to appear on the page of the Fundraiser.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.